:root{--ags-primary:var(--agenciar-primary,#102a43);--ags-primary-hover:#173f63;--ags-secondary:var(--agenciar-secondary,#24a36a);--ags-text:#172b3a;--ags-muted:#66788a;--ags-border:#dbe3ea;--ags-background:#f5f8fa;--ags-surface:#fff;--ags-success:#16794b;--ags-warning:#946200;--ags-danger:#b42318;--ags-radius:14px;--ags-shadow:0 8px 30px rgba(16,42,67,.08)}.ags-wrap{color:var(--ags-text);max-width:1100px}.ags-head{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:20px}.ags-head h2{margin:0}.ags-card{background:var(--ags-surface);border:1px solid var(--ags-border);border-radius:var(--ags-radius);box-shadow:var(--ags-shadow);padding:24px;margin:0 0 22px}.ags-btn{background:var(--ags-primary);border:0;border-radius:9px;color:#fff!important;padding:12px 18px;cursor:pointer;font-weight:700}.ags-btn:hover{background:var(--ags-primary-hover)}.ags-btn:disabled{opacity:.6}.ags-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:15px}.ags-wrap label{display:block;font-weight:600;margin:0 0 14px}.ags-wrap input,.ags-wrap select,.ags-wrap textarea{box-sizing:border-box;width:100%;border:1px solid var(--ags-border);border-radius:8px;padding:11px;margin-top:6px}.ags-hp{position:absolute!important;left:-9999px!important}.ags-warning{color:var(--ags-danger);font-size:14px}.ags-list{display:grid;gap:10px}.ags-ticket{display:grid;grid-template-columns:150px 1fr auto 110px;align-items:center;gap:14px;padding:14px;border:1px solid var(--ags-border);border-radius:10px;text-decoration:none!important;color:inherit!important}.ags-ticket:hover{border-color:var(--ags-secondary)}.ags-status{display:inline-block;border-radius:999px;background:#e7eef5;padding:5px 10px;font-style:normal;font-size:12px;font-weight:700}.ags-resolved,.ags-closed{background:#dcf6e8;color:#12623e}.ags-waiting_staff{background:#fff1ce;color:#805600}.ags-new{background:#dceeff;color:#174d76}.ags-timeline{display:grid;gap:14px;margin:24px 0}.ags-message{border-left:4px solid var(--ags-secondary);background:var(--ags-background);padding:16px;border-radius:9px}.ags-message.ags-staff{border-color:var(--ags-primary);margin-left:6%}.ags-message.ags-internal{background:#fff6d9;border-color:#d69e00}.ags-message header{display:flex;justify-content:space-between;gap:15px;font-weight:700}.ags-message time{font-size:12px;color:var(--ags-muted);font-weight:400}.ags-result{margin-top:10px;font-weight:700}.ags-result.is-success{color:var(--ags-success)}.ags-result.is-error{color:var(--ags-danger)}@media(max-width:700px){.ags-head{align-items:flex-start;flex-direction:column}.ags-grid{grid-template-columns:1fr}.ags-ticket{grid-template-columns:1fr}.ags-card{padding:16px}.ags-message.ags-staff{margin-left:0}}@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important}}